Terms of service
Last updated 8 November 2026
These terms apply when you use Kinavoy, including the website, the free plan and the Annual plan. By creating an account or using Kinavoy, you agree to them. Please read them together with our Privacy policy and Planning disclaimer.
Who we are
Kinavoy is operated by Damien Eric Martial Moodley (trading as Tech Builders), ABN 55 681 998 305, based in Queensland, Australia. Postal address: 2 Cedarton Dr, Cedarton 4514. Email: support@kinavoy.com. You can email support at any time. In these pages, “we”, “us” and “Kinavoy” mean the operator, and “you” means the person using Kinavoy.
What Kinavoy is
Kinavoy is software for organising a surrogacy journey: budgets and payment records, tasks and dates, providers, travel, document and translation tracking, and shared access for your family. Kinavoy does not arrange or broker surrogacy, match surrogates, negotiate agreements, hold or move money for your providers, give legal, medical, tax or immigration advice, or lodge government applications on your behalf.
Who can use Kinavoy
You must be at least 18 and able to enter into a binding agreement. You are responsible for keeping your sign-in details secure and for activity in your account. Tell us promptly if you think your account has been misused.
Your workspace and your information
You own the information you put into Kinavoy. You give us permission to store, process and display it only so we can run Kinavoy for you and the people you invite. Only add information you are entitled to share, including about your surrogate, donors and others, and keep it to what you need. Workspace owners decide who is invited. Editors can add and change records; viewers can only read them. Everyone you invite can see the whole workspace.
Free and Annual plans
Free includes one person, one journey, up to 10 budget items and up to 10 of your own tasks, and you can always view and export what you have recorded. Annual adds shared access for your family, higher record limits, guided country checklists, agreement, consultation, document and translation tracking, and filling in records from uploaded documents, for one family workspace. Annual costs AUD 750, USD 495, EUR 465, GBP 395, NZD 825, CAD 695 for 12 months. Prices in AUD include GST. The currency shown depends on where you are, and your bank may charge its own conversion fees. Promotional discounts apply only as shown at checkout.
Renewal and cancellation
Annual renews automatically every 12 months at the then-current price until you cancel. We will email you before each renewal. If the price is changing, we will tell you at least 30 days before your renewal. You can cancel at any time from Manage subscription in your workspace settings. You keep Annual access until the end of the period you have paid for, and you will not be charged again. Payments are processed by Stripe; we never see or store your full card details.
Refunds
Except where the law requires otherwise, we do not refund part-used subscription periods. Nothing in these terms limits your rights under the Australian Consumer Law or other consumer laws that apply to you. If Kinavoy has a major failure, you may be entitled to a refund. If something isn’t working, please contact us first so we can try to fix it.
If you move back to Free
If your Annual access ends, your workspace moves to Free. Your existing records stay available to view and export, and the owner can still edit them. Adding new records is limited to the Free allowances, and people you invited keep view-only access until the owner removes them.
Filling in records from a document
On Annual, you can upload a document so Kinavoy can suggest budget items, tasks and provider contacts. An AI service reads the document to make those suggestions. Suggestions can be incomplete or wrong, so check each one against the original before adding it. Nothing is added until you approve it. The document itself is not kept. See the Privacy policy for how it is handled.
Guidance and AI answers
Guides, checklists, suggested dates and any AI-generated answers are general planning information, not advice about your situation. Rules change and depend on your circumstances. Always confirm requirements with the relevant authority and your own qualified advisers before acting.
Other services
Providers you record in Kinavoy, and any translation or other service you choose to use, are independent of us and have their own terms and fees. Recording a provider is not a recommendation. If we connect Kinavoy to a partner service, we will tell you clearly before you share anything with it, including whether we receive a commission.
Acceptable use
Do not use Kinavoy to break the law or anyone’s rights, to store information you have no right to hold, to try to access other people’s workspaces, or to interfere with, overload, probe or copy the service. We may suspend or close accounts that do, and will tell you why unless that would be unlawful or unsafe.
Availability, backups and export
We work to keep Kinavoy available and your records safe, and we keep encrypted backups. Like any online service, Kinavoy may sometimes be unavailable, for example during maintenance. You can export your records at any time, and we recommend keeping your own copies of important documents and evidence.
Closing your workspace or account
A workspace owner can close a workspace from its settings. For 30 days afterwards, the owner can export the records or reopen it; after that, access ends. To delete your account and records, email us and we will confirm once deletion is complete. We may end the service with reasonable notice; if we do, we will give you time to export your records and refund any unused, prepaid Annual period.
Liability
We provide Kinavoy with due care and skill. To the extent the law allows, we are not liable for decisions you make based on information in Kinavoy, for the acts of your providers or any third party, or for indirect or consequential loss. To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. These limits do not apply where the law does not allow them.
Changes to these terms
We may update these terms as Kinavoy changes. If a change materially affects you, we will tell you by email or in the app before it takes effect. If you don’t agree, you can cancel before the change applies.
Governing law and contact
These terms are governed by the laws of Queensland, Australia. If you live elsewhere, you also keep any rights your local laws give you. If you have a question or complaint, email support@kinavoy.com and we will respond as soon as we can.